Complaints Procedure

Ofsted monitors the Playgroup.  Should you have a complaint, please follow the procedure outlined below:

In the first instance, please direct your complaint to either the playgroup Leader or the playgroup Chair.  If your complaint remains unresolved, then with your agreement the playgroup Leader and Chair will request the help of a mediator, usually staff from the PLA.  Should the complaint remain still unresolved it will be necessary to contact the registering authority, which is as follows:         

  Early Years Ofsted

  1^st & 4^th Floors                             

 Stockdale House

  8 Victoria Road

  Leeds LS6 1WA

All complaints will remain confidential.

(see Policies for our full complaints procedure)

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